"Why can't I just email Jim directly like we used to be able to do?"
A funny thing happened in the last couple years...
I started tracking my time and realized I was spending over
70% of my time on email and deleting spam.
I also realized that a lot of email responses to customers
were getting lost (either not making it, or getting filtered
once they got there).
In order to serve you better, we've had to switch to a
"ticket" system... it's the only way we can survive.
I don't like it any more than you do, but "it is what it is"
as Dr. Phil says... there's no getting around it.
If we don't switch over to this ticket system, we might as
well close our doors, because doing it the old way will just
lead to a slow death.
So, my bottom line motivation in switching to this new
system is two-fold:
1. free up time
2. create better content for you (my subscribers)
So in the end, we both win by having our communication set
up as a "process" rather than depending on email to keep us